Corrections Telecommunication and Technology
F. Warren Benton, Ph.D.
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There is a great
deal of hype about this problem in the news media. A reader might get the
impression that trees will grow upside down and the ocean will drain once
the year 2000 begins, and that the only solutions involve spending the
next decade of budgets on consultants, buying all new equipment and software,
or revising operations to bring back the quill pen and horse-drawn cart.
The truth is that
for most agencies, Y2K is a manageable problem if it is faced in a timely
and organized manner. Much of the key information and the necessary tools
are available on the internet.
However, the most
challenging risks involve what are called "embedded systems," where specialized
microprocessors are built into equipment such as alarm, telephone, facility
heating and ventilation systems, and lock systems. These micro-processors
may rely on dates in ways that are not obvious. It is very likely that,
on the first day of the year 2000, there will be buildings without heat,
elevators that do not move, and locks that do not work. We need to make
sure that these problems do not involve prisons and jails.
Within a typical
prison or jail agency, responsibility for the Y2K problem can be divided
into several broad areas. If your agency shares a computer system with
other agencies, primary responsibility for Y2K assessment and remediation
should rest with the agency that operates the system. However, your agency
may be assigned responsibility for corrections applications that run on
the shared system.
Evaluating Your
Desktop Systems. Within your agency, there are two potential problem
areas: (1) local computers and applications and (2) embedded systems. There
are several computer programs that can be used to evaluate desktop computer
systems. The National
Technical Standards Laboratory provides a free program that tests desktop
computers at the hardware level. There also are commercial packages that
are designed to evaluate software on desktop computers. A recent list of
such packages can be found at PC
Y2K Evaluation Software.
As you investigate
whether your application software is Y2K compliant, be sure to check on
the exact version of your software. The most recent versions of many packages
may be Y2K compliant, while earlier versions may not be. Another problem
is that, while your spreadsheet software itself could be fully compliant,
your spreadsheet files may not be. For example, your accounting division
may use a spreadsheet to summarize canteen inventories, written years ago
by your accounting staff, which might store years as a two-digit number
rather than as a date. When the inventory suddenly reports 100-year old
products, it will not be the fault of Microsoft or Corel. The fault lies
with the accountant who did not use a date function correctly.
Reviewing Your
Embedded Systems. Embedded systems must be approached in a different
way. Begin by identifying the hardware that might contain embedded microprocessors.
The following is a good listing of Categories
of Suspect Equipment. Then, determine the status of each piece of equipment,
keeping in mind the exact model, the version of any microcode, and compatibility
with related equipment. (For example, a monitoring device may be compliant
by itself, but noncompliant if connected to a particular central alarm
device. Many vendors have made available the results of their own testing
on the internet. The General Services Administration maintains an updated
and comprehensive List
of Vendors and Products. Product categories include:
Year 2000 -- Are You Ready?
by F. Warren Benton,
Ph.D.
Copyright Corrections
Managers' Report, October/November 1998
Will your agency's
telecommunication and technology systems accurately process dates in the
year 2000 and beyond? Experts are concerned that, unless agencies comprehensively
detect and correct Y2K (the acronym for Year 2000) defects, major disruptions
will take place. In corrections, the consequences of failures of information
and security systems could be devastating.
Begin by Becoming Informed
Good starting points
include the Federal Emergency
Management Agency Summary of the Y2K Problem or the Y2K
Best Practice to address the challenge.
Focus on Agency Problem
Areas
It is important to recognize
that Y2K exposure is not limited to large-scale computer-based information
systems. Y2K defects also exist in desktop systems and local area networks,
and in user applications such as spreadsheets, where the application itself
may be compliant but the spreadsheet created by a user contains a defect.
GSA also maintains a list of Known Noncompliant Systems. Several states maintain similar pages,
including Florida,
Washington,
and Utah.
Do Not Ignore Y2K!
The Y2K problem is a major organizational challenge. In some businesses
and public agencies, for several years to come the majority of technology
and telecommunication resources are being dedicated to the Y2K challenge.
Some organizations are "freezing" application development programs before
the last six months of 1999 to assure resources to correct problems, and
to avoid last- minute surprises from new systems. While such a large-scale
response may not be necessary for many correctional organizations, the
critical factor for a successful strategy is to face the issue early, with
an organized plan. Ignoring the problem is a sure-fire recipe for disaster.