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Welcome to Lloyd Sealy Library (John Jay College) 24/7 Chat

Chat with a librarian anytime! A John Jay or CUNY librarian will pick up your questions when we're available. Other times, you'll be chatting with an academic librarian from anywhere in the U.S. If your question involves lengthy research, we'll get you started and provide a referral for you.

Use Ask-a-Librarian for:

Advice about how to begin researching a topic
Suggestions about databases to use
Tips about how to search databases, the library catalog or the web
Assistance with evaluating the usefulness of a resource (book, article, web site, etc.)
Help checking whether the library has a copy of a book, magazine, journal, etc., that you need
Explanation of library services and policies

To speak with a John Jay librarian by phone, call (212) 237-8246 or -8247 during reference desk service hours. You can also send questions via email.

Chat guidelines:

After sending your message, wait for a reply so your messages don't get out of synch with those of the librarian.
Be as specific as possible in describing the information you need.
Provide your email address if you'd like to receive a transcript of your chat

Technical notes:

Chat works with all versions of Netscape except 6.0 and all versions of Internet Explorer if you have "session cookies" enabled in your browser.
Internet Explorer browser works best for co-browsing during chat (Firefox browser doesn't allow co-browsing during the chat)
You may have to disable your computer's firewall to see the chat
You may have to enable "session cookies" in your browser to allow web co-browsing
Mac users cannot co-browse the web during chat
Windows XP Service Pack 2 may require some configuration to co-browse the web
f this is your first visit to the chat reference, you may be asked to accept a Meadco Security Certificate. You must accept this in order for our site to work for you. You will then be taken directly to our site.

Don't get disconnected!
You will get disconnected if you perform any of the following operations during your session:

Use the Forward or Back buttons
Bookmark
Use the Refresh or Reload buttons
Print
Open a second browser using Ctrl-N or File>New

Note: Use of this service constitutes consent for the library to use the transcript of the interaction for research purposes provided that identifying information about the user is deleted.

Lloyd Sealy Library John Jay College of Criminal Justice 899 10th Avenue NY, NY 10019 Phone: (212) 237-8246 Fax: (212) 237-8221	For reference questions see Ask a librarian All other questions and comments to libref@jjay.cuny.edu