“But that’s the way we’ve always done it”
After years of using a proprietary and often antiquated system, the time inevitably comes when an agency needs to invest in and implement a new enterprise system, including new hardware technology, more flexible software that ties in to standard office software, as well as a more robust and integrated network. The responsible information technology (IT) manager will recognize this need and take action.
Implementing a new enterprise software solution can be a daunting task. One must evaluate prospective vendors, plan required hardware upgrades, prepare for data conversions from the old system to the new, evaluate existing standard operating procedures (SOPs) that were written to the old (“legacy”) system and train the staff on the new software and updated SOPs. These tasks prove challenging for even the most astute IT managers. However, there are ways to dramatically increase an agency’s opportunity for a successful implementation of enterprise software...