Collaboration: the core of successful C-OP
“What can we do to help you? If there’s anything at all we can do, just ask…” This is what police, for the past three decades, have encouraged townsfolk to do, if they needed help in any way. While the original intent of police officers was to keep the peace, the customer service seeds in policing were planted long ago, perhaps to get people to recognize the unified effort of law enforcement to curtail crime and disorder. Perhaps it was the genuine desire on the part of some leaders in the field to truly be of service to those who were preyed upon.
Whatever its source, the evolution of “customer service” in policing has dumped huge social problems into the laps of thousands of police employees, whose original intent was to enforce the law, and to be part of the process for removing from the mainstream of society those who infringed against it...