Law Enforcement News

Vol. XXIX, Nos. 605, 606 A publication of John Jay College of Criminal Justice/CUNY September 15/30, 2003

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In this issue:

Around The Nation: A coast-to-coast roundup of police news.
People & Places: Scare tactics; San Diego welcome mat; Mom was wrong; time’s up; Mr. & Mrs. Chief; a new challenge.
In your favor: How to drive up approval ratings.
Exit wounds: High-tech glass keeps bullets out of the cruiser but lets cops inside shoot back.
Make that call: John Walsh & AMW are still going strong.
Matrix reloaded: Florida database makes for a much faster fishing expedition.
9/11 plus 2: A roundup of anti-terrorism developments.
Inching along: Minnesota’s nascent CriMNet could be imperiled by deep budget cuts.
Singing the blues: Why morale is sagging among Baltimore cops.
Show me the money: Flap over race data may take a back seat to funding issues.
Forum: Collaboration is the core of successful community-oriented policing.
Upcoming Events: Professional development opportunities.
Dogged analyses: Some practices may have improved, but county has far to go in other areas.
Lawn enforcement news: A DIY approach to code violations.

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Butler, Scalera:
Collaboration: the core of successful C-OP

     “What can we do to help you? If there’s anything at all we can do, just ask…” This is what police, for the past three decades, have encouraged townsfolk to do, if they needed help in any way. While the original intent of police officers was to keep the peace, the customer service seeds in policing were planted long ago, perhaps to get people to recognize the unified effort of law enforcement to curtail crime and disorder. Perhaps it was the genuine desire on the part of some leaders in the field to truly be of service to those who were preyed upon.

     Whatever its source, the evolution of “customer service” in policing has dumped huge social problems into the laps of thousands of police employees, whose original intent was to enforce the law, and to be part of the process for removing from the mainstream of society those who infringed against it...